Yard Machines Phone Numbers and Emails

Toll-Free Number:

  • (800) 269-6215
Send Message

Customer Service:

  • (888) 848-6038
    Recall

Headquarters:

  • (330) 225-2600

Yard Machines Emails:

Business Customer Service
Suppliers
Legal
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PissedConsumer Club

Contact Information

Yard Machines Website:

Yard Machines Help Center:

Corporate Office Address:

MTD Products Inc.
5903 Grafton Road
Valley City, Ohio 44280
United States

Other Info (opening hours):

Hours:
U.S. Customer Support Center
Monday – Friday: 8:30 AM - 5:00 PM (EST)
Additional Mailing Address:
P.O. BOX 368022
Cleveland, OH 44136, US

More contact details

Yard Machines Rating Based on 28 Reviews

Rating details

1.7
more details
Value for money
Customer service
Product or Service Quality
Reliability

Rating stats

Rating trend

How Good is Yard Machines's Customer Service?

Devondre Rxa
Devondre Rxa
Feels Disappointed | Mar 26, 2024

Was on hold for 33 min never spoke to anyone!

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Naidelyn Ahj
Naidelyn Ahj
Feels Disappointed | Aug 15, 2023

No response hard to get to manufacturing to get to warranty information or to get service

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Xoey Nqx
Xoey Nqx
Feels Disappointed | May 25, 2023

Bad service

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Summary of Yard Machines Customer Service Calls

470 TOTAL
CALLS
03:08 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Yard Machines?

Product/ Service Question:

  • “Warranty on lawnmower, nobody answers the phone was on hold for 33 mins!!!”
  • “Warranty”
  • “9month old yard master petrol mower dangerous fuel leak due to substandard tube used to supply petrol to engine .very unhappy customer mower sitting in mitre 10 Mareeba North Queensland .Trevor at mitre10 said it wasn't covered under warranty which”

Request for Information Question:

  • “Need help with instructions with my drive belt”
  • “To find out if we have insurance”
  • “Help with parts”

Shipping and Delivery Question:

  • “Belt size”
  • “Mower belt size”
  • “Size of shear bolt”

Return/ Replace Question:

  • “Need a replacement drive belt for the yard machine edger”
  • “I have a yard machine mower that will not start once the mower is hot. I have taken it to a lawn mower repair shop they replaced the coil I bought it home and it is doing the same thing. I took it back this time they replaced the cable leading from”
  • “For a oil dip stick replacement for brigstraton 550 series 21in pushmower”

Staff Question:

  • “Services near of me”
  • “For the power weeder service”

Cards Question:

  • “Warranty card not received from Walmart among several other parts and info missing”

Payments and Charges Question:

  • “My Yard Machines 12A-B2SD500 21" FWD Self-Propelled Mower, Side Discharge/Mulch/Rear Bag - 140cc PowerMore OHV wont start”

Other Question:

  • “I bought a mower n it won't start”
  • “Model number”
  • “I need a RAM for my yard machine log splitter”

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